Items purchased online can be exchanged or returned within (14) days, however  you must notify it by email within 3 days of receiving your order  and return the merchandise within fifteen (10) days in its original condition, not washed, not worn, not altered, with its original packaging.

Any item that sold on promotion is considered as a final sale, and cannot be exchanged or refunded.

To proceed your exchange or/and return, you will have to simply contact our customer services by email at: info@www.classycaftan.ca  including the reason for the return and the original online transaction number

For a refund, we will credit the amount using the same payment method used for the initial online purchase. The shipping, handling fees and applicable taxes credited on amount are the customer’s responsibility.